Refund & Cancellation Policy

1. Eligibility for Refunds

Because InkVisel provides digital services and AI-generated outputs that require immediate computing resource consumption on your instruction, purchases are generally non-refundable once credit balances or writing tools have been utilized.

This policy applies to both recurring subscription fees and individual pay-as-you-go top-up packages. Nothing in this Refund & Cancellation Policy limits any non-waivable consumer rights available under applicable law.

2. Digital Products & AI Credits

To clarify our policy for different types of credits and products:

• Non-Refundable Delivery: Subscriptions, credit top-ups, and exported files are generally non-refundable after delivery or use, except where required by applicable law.
• Active Billing Access: If you cancel a recurring plan, unused benefits, templates, and credit limits remain available for your use until the end of the active billing period, where applicable.
• Free Tier Availability: We provide a free trial tier to let users test our AI writer, chapter outlines, and niche validation tools before committing financially. Users are encouraged to evaluate the Platform prior to upgrade.

3. Subscription Cancellation

Users may cancel their subscriptions at any time through the Billing Settings panel of their dashboard:

• Cancellation stops future renewals and billing cycles only.
• Your access to premium features, workspaces, and remaining credit balances continues until the current billing period expires.
• We do not offer partial refunds or prorated credits for unused subscription time during an active cycle, to the extent permitted by applicable law.
• Where automatic subscription renewal is enabled, renewal terms are governed by the Terms of Service.

4. System Errors & Exceptions

We recognize that technical issues can occur. We review refund requests individually, and exceptions to our general policy may be made for:

• Duplicate charges caused by platform payment integration bugs.
• Billing system errors or accidental overcharging.
• Failed payment processing where a transaction was charged but access was not granted.
• Technical failures on our server side that permanently prevent service delivery or credit compensation.

If you encounter any of these billing exceptions, please contact our support team within 14 days of the transaction.

5. Chargebacks & Payment Disputes

To avoid account disruptions, we encourage users to contact InkVisel support to resolve billing issues before initiating a chargeback with their bank.

If a chargeback or payment dispute is initiated, InkVisel reserves the right to temporarily suspend the associated User Account and freeze active workspaces while the dispute is being investigated by our payment gateway. Fraudulent or abusive chargebacks may result in account termination.

6. Taxes & Currency

Prices displayed on our Platform may include or exclude applicable taxes depending on your local jurisdiction.

Taxes, including Goods and Services Tax (GST) in India or Value Added Tax (VAT) in other countries, are calculated at checkout where required by law. Please note that currency conversion fees or international transaction charges applied by your card issuer are outside InkVisel's control.

7. Payment Provider

Payments are securely processed through Dodo Payments, which acts as our payment processor or merchant of record where applicable. InkVisel does not store or have access to complete payment card information. For information on how Dodo Payments handles your transaction details, please refer to our Privacy Policy.

8. Policy Changes

InkVisel may update this Refund & Cancellation Policy periodically to reflect changes in our payment gateways, tax compliance standards, or platform models.

When changes are made, we will update the “Effective Date” and “Last Updated” indicators at the top of this page. Your continued use of the Platform after updates are published constitutes your acceptance of the revised policy terms.