Refund & Cancellation Policy

1. Eligibility for Refunds & Statutory Consumer Rights

InkVisel delivers immediate cloud computational processing, live AI language completions, and automated digital exports (.pdf, .docx, .epub, cover art). Because these digital operations involve irreversible computing resource consumption upon user direction:

• Paid subscription fees and top-up credit packs are generally non-refundable once credits have been utilized or generations have commenced.
• Unused Account Exception (14-Day Statutory Window): In compliance with global consumer protection regulations (including EU/UK right of withdrawal standards), if you purchase a subscription or credit pack and have not consumed any credits, generated any outlines, or compiled any documents, you may request a full refund within fourteen (14) days of the initial purchase date.
• Nothing in this policy limits any mandatory, non-waivable statutory rights available under applicable consumer protection legislation in your jurisdiction (including the India Consumer Protection Act, 2019 and E-Commerce Rules, 2020).

2. Digital Products, AI Credits & Automatic Failure Refunds

Our credit architecture and digital deliverables operate under the following transparency principles:

• Automated AI Failure Credit Protection: If a generation operation (such as chapter drafting, outline compilation, or AI cover generation) fails, times out, or encounters a server error, our database ledger automatically restores and refunds the deducted credits back to your account immediately.
• Purchased Credits Longevity: Credits purchased via top-up packages remain on your account indefinitely until consumed; they do not expire at the end of monthly subscription billing cycles.
• Free Trial Tier: We provide free signup credits and trial generation capabilities so creators can explore our AI writers, outline builders, and niche validation tools before committing to a paid plan.

3. Subscription Cancellation Procedure

You may cancel your recurring subscription at any time with zero cancellation penalties:

• Self-Service Cancellation: Navigate to your account profile > Billing panel to manage or cancel your active plan via the integrated Dodo Payments customer portal.
• Access Until Cycle End: Cancellation takes effect at the end of your current paid billing period. You retain full access to premium tools, active workspaces, and remaining credit balances until that period concludes.
• No Partial Month Proration: Except where mandated by local consumer statutes, we do not provide partial or prorated monetary refunds for mid-cycle cancellations once credits have been utilized.

4. System Errors & Billing Exceptions

We promptly rectify technical anomalies and legitimate billing discrepancies. Full monetary refunds will be issued for:

• Duplicate charges resulting from gateway connection glitches or payment processing latency.
• Billing errors where you were charged an incorrect amount relative to our published pricing tiers.
• Unfulfilled transactions where your card was debited but account credits or subscription tier upgrades were not provisioned.
• Extended platform outages exceeding forty-eight (48) consecutive hours that permanently prevented access to paid features.

To request a review of a billing discrepancy, please email support@inkvisel.com within fourteen (14) days of the transaction date with your payment reference ID. Approved monetary refunds are processed back to the original payment method within 5 to 10 business days.

5. Chargebacks & Payment Disputes

We encourage users to reach out directly to InkVisel support before filing a formal chargeback or dispute with their financial institution. In most cases, our billing team can resolve issues far more rapidly than banking dispute cycles.

When a formal chargeback is initiated, the associated account and workspace access may be temporarily suspended pending the investigation outcome. Abusive or fraudulent chargebacks may result in permanent termination of platform access.

6. Taxes, Currency & Invoicing

Subscription and credit pack prices are denominated in United States Dollars (USD) or your local currency where supported. Applicable statutory taxes (such as 18% GST in India, EU VAT, or state sales taxes) are calculated at checkout by our Merchant of Record in compliance with regional tax regulations. Digital tax invoices and receipts are accessible anytime through your account billing portal.

7. Payment Provider & Merchant of Record

All commercial transactions are processed by Dodo Payments acting as the authorized Merchant of Record. Dodo Payments securely handles checkout data, subscription reconciliation, and invoice generation in accordance with international financial security standards.

8. Policy Changes & Amendments

We may update this Refund & Cancellation Policy periodically to reflect shifts in our payment integrations, tax rules, or service models. Modifications will be posted with an updated “Last Updated” date. Continued use of our paid services after updates are published constitutes acceptance of the amended policy.